Making A Complaint
The Office of the Worker Adviser (OWA) makes
every effort to provide service excellence to our clients. There
may be times, however, when injured workers or their survivors wish
to complain about OWA services or conduct. We welcome your concerns
and will try to resolve them to your satisfaction.
Your complaint may be filed in one of two ways:
- By submitting the online Complaint
Form to us via email, or
- By downloading a PDF version of the
Complaint
Form and sending it to our office by fax or mail.
Fax to: 416-327-2237, or
Mail to:
The Director
Office of the Worker Adviser
1300 - 123 Edward Street
Toronto, ON M5G 1E2
Within 10 business days of the complaint being
received:
The complaint will be directed to the appropriate
manager,
The manager will review the complaint and
request additional information, if required,
The manager will review the complaint with
the staff involved,
The manager will respond to the person making
the complaint in an effort to redress the problem.
Please note, it is important you raise your
concerns in a timely fashion; the closer in time that a complaint
is made, the more options are available for the situation to be
resolved to your satisfaction.
Filing Your Complaint
We welcome your comments as they may provide
valuable information on ways we can improve our services to injured
workers, but caution that the OWA does not have the power or the
mandate to change WSIB or WSIAT decisions.
To submit your complaint online, please complete
the following form. You must provide your email address,
city and province as these fields are mandatory if
you wish a response.
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