IMPORTANT NOTICE
Starting May 24, 2022, all
OWA offices will be open to the public for walk-in inquiries. Most offices will be open Tuesday, Wednesday, and Thursday from 8:30 a.m. to 4:30 p.m. Some offices will also be open Mondays and Fridays from 8:30 a.m. to 4:30 p.m.
OWA offices will be open to the public for drop in inquiries at the following times:
- Downsview: Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Hamilton: By appointment.
- Kitchener: Monday to Friday, 8:30 a.m. to 4:30 p.m.
- London: Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Mississauga: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Ottawa: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Sarnia (satellite office): Closed the week of September 26, 2022 - Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Sault Ste. Marie: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Scarborough: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- St. Catharines: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Sudbury: Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Thunder Bay: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Timmins: Tuesday to Thursday, 9:30 a.m. to 1:00 p.m.
- Toronto: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
- Windsor: Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
Please continue to monitor the OWA's website for updated notices.
Telephone
Canada-wide Toll Free
Workplace insurance issues
1-800-435-8980
(Service in English)
1-800-661-6365 (Service in French)
1-866-445-3092 (TTY)
Health and safety reprisal issues
1-855-659-7744 (Toll Free)
416-212-5335 (Toronto)
647-723-2089 (Fax)
Email
owaweb@ontario.ca or the use the feedback form.
IMPORTANT:
The internet is not private. Please do not send any confidential information via the OWA’s website because no information you send to us can be held in confidence.
Contacting us via our website will not make us your representative and does not mean we are assisting you, advising you, or providing you with representation in regards to your legal matter.
If you would like the OWA to represent you regarding a WSIB matter, please call the OWA regional/district office closest to your home address. For assistance with a reprisal matter, please call our health and safety reprisal line.
Toronto Main Office
123 Edward Street, Suite 1300
Toronto, ON
M5G 1E2
Tel.:
(416) 325-8570Fax:
(416) 325-4830Canada-wide Toll Free:
1-800-660-6769
Tell Us How We’re Doing
Please help us to serve you better by completing the customer feedback form and forward it to the Office of the Worker Adviser.
Making a Complaint
The Office of the Worker Adviser (OWA) makes every effort to provide service excellence to our clients. There may be times, however, when injured workers or their survivors wish to complain about OWA services or conduct. We welcome your concerns and will try to resolve them to your satisfaction. See Making a Complaint.
OWA Regional and District Offices
Toronto and Eastern: Toronto, Scarborough, Ottawa
Southwest: London, Sarnia (satellite office), Kitchener-Waterloo, Windsor
North: Sault Ste. Marie, Sudbury, Thunder Bay, Timmins
Central: Downsview, Hamilton, Mississauga, St. Catharines
For assistance outside Ontario, you may contact worker adviser offices across Canada.
Toronto and Eastern
Toronto
Suite 1300
Toronto, ON M5G 1E2
Tel.:
(416) 325-8570 Fax:
(416) 325-4830 Toll Free:
1-800-660-6769
Scarborough
305 Milner Ave, Suite 918 (
Map)
Scarborough, ON M1B 3V4
Tel.:
(416) 325-9846 Fax:
(416) 325-9855 Toll Free:
1-800-268-4343
Ottawa
3rd Floor
Ottawa, ON K1S 3H8
Tel.:
(613) 728-2006 Fax:
(613) 728-8052 Toll Free:
1-800-267-6599
Southwest
London
495 Richmond Street (
Map)
Suite 810
London, ON N6A 5A9
Tel.:
(519) 873-4490 Fax:
(519) 873-4500 Toll Free:
1-800-265-7924
Sarnia
Satellite Office
Point Edward
Sarnia, ON N7V 4G6
Tel.:
(519) 344-7261Fax:
(519) 336-1133
Kitchener-Waterloo
4273 King Street East (Map)
Suite 300
Kitchener, ON N2P 2E9
Tel.:
(519) 650-6474 Fax:
(519) 650-6473 Toll Free:
1-800-265-2466
Windsor
100 Ouellette Avenue (
Map)
10th Floor
Windsor, ON N9A 6T3
Tel.:
(519) 254-7558 Fax:
(519) 254-1741 Toll Free:
1-800-265-5649
North
Sault Ste. Marie
Suite 480
Sault Ste. Marie, ON P6A 6V4
Tel.:
(705) 945-5861 Fax:
(705) 541-2104Toll Free:
1-800-461-6023
Sudbury
Suite 304
Sudbury, ON P3E 6A5
Tel.:
(705) 564-1621 Fax:
(705) 564-4126 Toll Free:
1-800-461-6372
Thunder Bay
Ontario Government Building
435 South James Street (
Map)
Suite 335, 3rd Floor
Thunder Bay, ON P7E 6S7
Tel.:
(807) 475-1280 Fax:
(807) 475-1283 Toll Free:
1-800-465-3966
Timmins
3rd Floor, Suite 303
Timmins, ON P4N 2S7
Tel.:
(705) 268-3454 Fax:
(705) 267-3633 Toll Free:
1-800-461-9854
Central
Downsview
145 Sir William Hearst Avenue (
Map)
Suite 125
North York, ON M3M 0B6
Tel.:
(416) 235-5550 Fax:
(416) 235-5594 Toll Free:1-800-387-7495
Hamilton
119 King Street West, 13th Floor (
Map)
Hamilton, ON L8P 4Y7
Tel.:
(905) 577-1301 Fax:
(905) 540-9355 Toll Free:
1-800-263-9209
Mississauga
10 Kingsbridge Garden Circle (
Map)
Suite 512
Mississauga, ON L5R 3K6
Tel.:
(905) 568-2359 Fax:
(905) 568-1086 Toll Free:
1-800-387-8806 (705 & 519)
Toll Free:
1-800-267-3949 (905)
St. Catharines
301 St. Paul Street (
Map)
9th Floor
St. Catharines, ON L2R 7R4
Tel.:
(905) 704-3945 Fax:
(905) 704-3019 Toll Free:
1-800-414-4512
Feedback Form
IMPORTANT:
The internet is not private. Please do not send any confidential information via the OWA’s website because no information you send to us can be held in confidence.
Contacting us via our website will not make us your representative and does not mean we are assisting you, advising you, or providing you with representation in regards to your legal matter.
If you would like the OWA to represent you regarding a WSIB matter, please call the OWA regional/district office closest to your home address. For assistance with a reprisal matter, please call our health and safety reprisal line.