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Artist: Paraskeva Clark, Title: Parachute Riggers, Accession Number: 19710261-5679, Beaverbrook Collection of War Art ©Canadian War Museum (CWM)



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What is the OWA?


The Office of the Worker Adviser (OWA) is an independent agency of the Ontario Ministry of Labour. The OWA provides free services to non-unionized injured workers and their survivors in workplace insurance matters (formerly called workers' compensation).

The OWA was established in 1985, along with the Office of the Employer Adviser (OEA) and the Workplace Safety and Insurance Appeals Tribunal (WSIAT).

The OWA is not part of the Workplace Safety and Insurance Board (WSIB).

What's New?
Photo of the Chinese Railway Workers Memorial Statue located in Toronto, Ontario, Canada

Selected WSIB Appeals Resolution Officer Decisions Are Now Available Online

The Workplace Safety and Insurance Board (WSIB) has recently made some of its Appeals Resolution Officer (ARO) decisions available on the internet. Previously, ARO decisions were not made available to the public.

The decisions are available to anyone free of charge. They are published on the Canadian Legal Information Institute (CanLII) website, a free online source for Canadian law.

The database of ARO decisions is available here.

WSIB has initially published 50 ARO decisions and plans to make more available. Not all ARO decisions will be published. Only decisions selected by WSIB for publication will be included in the online database.

For privacy reasons, ARO decisions published online have been edited to remove identifying information about the parties or their representatives.

AROs decide internal appeals at WSIB. ARO decisions are final decisions of WSIB and can be appealed to the Workplace Safety and Insurance Appeals Tribunal (WSIAT).

A complete database of WSIAT decisions is also available for free on CanLII.

LifeQuilt Logo and link to the LifeQuilt Website


The Canadian LifeQuilt is a unique and permanent memorial dedicated to the thousands of young women and men ages 15 to 24 killed and injured on the job. 

Read the Threads of Life Summer Newsletter

Some Frequently Asked Questions
Does the Office of the Worker Adviser (OWA) charge for services?

What can the OWA do for me?

What if I belong to a union?

What if my union will not represent me?

Is the OWA part of the Workplace Safety and Insurance Board (WSIB)?

Can the OWA see my WSIB claim file?

Can I see what is in my WSIB claim file?

Can my employer see my WSIB claim file?

What if I am hurt in another province?

What should I do if I cannot return to my pre-injury job?


Workers' Information Kits

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Ontario Ministry of Labour

Workplace Safety and Insurance Board (WSIB)

WSIB - Operational Policy Manual (OPM)

Workplace Safety and Insurance Appeals Tribunal (WSIAT)

Workplace Safety and Insurance Act, 1997


Ontario Regulation 175/98



Ontario Regulation 259/92
Reinstatement in the Construction Industry


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