In all of its work, the OWA puts a high
priority on promoting improvements to and on participating
in the functioning of the workplace safety and insurance system.
Over 83% of former OWA clients surveyed in 2007-08 expressed
that they were 'very satisfied' with the overall service received
from the OWA.
Comments received from clients included:
"Your compassion was
so reassuring. Your explanations and past experiences were so
helpful. You made a very stressful, complicated situation very
understandable and even bearable. Thank you."
"Our representative (Worker
Adviser) was very good - especially because we are immigrants
... somehow she speeded up the process."
" ... at all times you
treated me with dignity and respect and at my lowest point you
made me feel valued and important."
" … really, really
good. She (the Worker Adviser) prepared everything for the Tribunal,
very good. Even if we do not win, she was really fantastic!"
"Thank you for all your
very hard work. Much time was taken to prepare and I appreciate
it."
"I would like to thank
my Worker who not only helped with my claim, but found another
claim I was entitled to."
"Your service was very
helpful and you knew what you were doing, even when I was unsure."
